Chastain Heating & Air, Inc.
"Chastain Heating & Air was completely professional, honest, and a pleasure to work with."       - - Satisfied Customer

"Completely professional, honest, and a pleasure to work with."

Chastain Heating & Air, Inc.

Phone:  (334) 265-6239
Alabama Cert # 89032

This web page is under construction
Privacy Policy: Privacy Policy Updated: February 2023

Chastain Heating & Air, Inc.:
  1. About Our Company:   Chastain Heating & Air, Inc., is a SLC limited liability company. Alabama Certificate #89032
    Privacy Statement Last modified: January 27, 2023
    Web Site:
    Telephone: 1 (334) 265-6239
    Mail: P.O. Box 3654, Montgomery, AL 36109

  2. Our Company Policy:
    • It is Chastain Heating & Air, Inc., policy to respect your privacy regarding any information we may collect while operating our website, scheduling HVAC service, or arranging for payment.
    • This Privacy Policy is a part of our Terms of Service.  By using this site you agree to be bound by and comply with this Privacy Policy and our Terms of Service.  We encourage you to read it in its entirety.
    • This Privacy Policy, together with the terms and conditions that may be posted on other pages of our Website, set forth the general rules and policies governing your use of our website and authorizing HVAC service or installation.  Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.
    • Our Company Policy statement is also notice that:
      • Our business is a service-based business.
      • Chastain Heating & Air is licensed only to do business in the Montgomery County, Alabama, and surrounding areas.
      • We do not do business out of state or in other countries.
      • We do not sell products.
      • We are licensed to only perform Heating and Air Conditioning services (herein referred to as HVAC) to maintain existing systems or install new systems in the Montgomery, Alabama area.
      • Servicing may include supplies, new parts, or new installation, plus labor and time.
  3. Terms:  
    Refer to the "Help" page for additional Terms and Abbreviations.
    • HVAC: Heating, Ventilation, and Air Conditioning services
    • Customer: Individual(s) who own or manage the property (professional property managers)
    • Property Managers: Companies that are contracted to manager and maintain rental or lease property and who have been give legal rights to conduct such business on behalf of the owner.
    • Renters: Renters or leasors are not able to contract for services without prior approval, in writing, from the property owner.  In this Privacy/Policy document, the use of the word "renter" is implied to mean "renter", "rentee", or person "leasing" property.
    • Vendors: Companies from which Chastain Heating & Air, Inc., obtains repair parts, materials such as refrigerant, and/or HVAC equipment.
    • Third Party Contractors: This refers to people or sub-contractors that we may obtain to assist in completing a HVAC repair or installation.
    • We/us: Refers to the employees and management of the Chastain Heating & Air, Inc., company.
    • You or I: These terms will be implied to refer to the customer who has contracted with our company to perform a specific HVAC repair or installation.
    • Company: Chastain Heating & Air, Inc.
    • Agreed: This refers to the agreement between the customer and our company to perform a specific type of work.
    • SSL: Secure Sockets Layers. An SSL certificate is a digital certificate that authenticates a website xxxx s identity and enables an encrypted connection. SSL stands for Secure Sockets Layer, a security protocol that creates an encrypted link between a web server and a web browser. Refer to: for additional information about this type of security.

  1. You must be at least 18 years old to arrange for servicing or installation of HVAC systems. You must be the owner of the property for which service is requested. Renters (including people who lease) must contact their property owner or property managers to arrange for service. You must be of legal age required by the state of Alabama to arrange for HVAC service or system installation. It is your responsibility to know whether you are legally able to schedule our services or equipment installation.

  1. When you arrange for HVAC system servicing or equipment installation we collect the following personal information:  
    • Full name
    • Billing Address
    • Job site Address
    • Contact email (owner or property manager)
    • Cell Phone and Home Phone
      (if available)(owner or property manager). We may ask for additional contact numbers if the main cell phone or home phone is not available.
    • Brief description of problem or installation request

  2. What other information we collect and retain:
    • Completed tech notes regarding servicing or installation
    • Invoice information including your personal information listed above, tech notes, and service and equipment installed charges.

  3. How we use your information:
    • We record this information in our company Google calendar for scheduling purposes.
    • We also record this information in our company database for tracking, billing, and analytical work.
    • This information is available to all of our technicians who may be asked to participate in the repair or installation; managers of the company for administrative purposes such as scheduling and billing; and accountants if needed for tax purposes.
    • Your personal information is not provided to other individuals or businesses unless specifically requested by the property owner or manager.
    • We use this information to create an account to schedule service, create billing invoices, record payments, and analyze prior HVAC servicing issues for the customer.  This analysis is used to help recommend future servicing needs to the customer based upon frequency or type of breakdowns.
    • This information is retained in our Company data files permanently.  It is never sold nor released to third party individuals or companies.
    • Renter phone numbers and names are collected soley for the purpose of contacting the renter to ensure that they are home to allow us or one of our third-party contractors to have access to repair or install the HVAC equipment.
    • We do not use cookies, web beacons or other tracking or intrusive tools.
    • We will use the contact email address or phone number to contact the owner or property manager regarding recommended servicing, changes in schedule, equipment issues, or billing issues.  Invoices will be prepared and emailed to the contact email address.
    • We do not sell or release any customer/owner/property manager/rentor information with the exception as necessary to assist the customer in equipment installation financing or other actions as specifically authorized and requested by the customer.

  1. How do You provide consent:  
    • By providing us (Chastain Heating & Air) with personal information to schedule HVAC service or equipment installation you are consenting to our collecting and using your information (your credit card information is discussed in Section 4 below).

  2. Can You withdraw your consent:  
    • Due to legal requirements, once an account is created for a customer or vendor, that account and its associated information can not be deleted.  This is a legal requirement necessary to complete all company accounting and tax filing requirements and to retain supporting documentation.  This restriction applies to information in our company job scheduling calendar and any invoices or other data recorded.

  1. Sharing Information:   We do not share your personal information with third parties without your consent other than with the following:

    • Third Party Service Providers: With third parties who work on our behalf, provided that such third parties provide at least the same level of privacy protection as required by this Privacy Policy.  Examples of third party vendors will be sub-contractors who are obtained to make changes to wall boards, flooring, attic, plumbing or electrical required to install or repair your HVAC equipment.

    • Lawful Requests: To comply with laws or to respond to lawful requests and legal process (provided that we will endeavor to notify you at the address you have given us if we have received a lawful request for your information).

    • Protection of Rights and Property: To protect the rights and property of our web site and business, our agents, customers and others including to enforce our agreements, policies and terms included in this Privacy Policy or our Terms of Service.

    • Emergency Release of Data: In an emergency, including to protect the personal safety of any person or Corporate Restructuring, Chastain Heating & Air may relase personal data:
      • For the purposes of a business deal (or negotiation of a business deal) involving a sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or dissolution transaction or proceeding).
      • In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset.
      • If another company acquires our company, business or assets, that company will also acquire and possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Policy.

  1. Payments:  
    • You may pay for services, repairs, or installation by check, cash, credit card, wire transfers, or ACH payments.
    • If you provide us with your credit card information, the information is transmitted to applicable credit card processors xxxxxxxxxxxx our server using secure socket layer technology (SSL) which employs the AES-256 encryption standard and is not retained in our system.
    • Copies of checks and confirmation of cash is retained by our company and attached to copies of invoices you have paid and retained by our company for tax and accountability purposes.

  1. Use of Third Party Contractors:  Chastain Heating & Air, will only acquire third-party services/sub-contractors as needed to complete repairs or installation of your HVAC equipment.  All such third-party contractors are bound by our terms of service and privacy requirements as agreed upon between the customer and our company when service is requested.

  2. Responsibility: We are not responsible for the privacy practices of Services or sub-contractors acquired by the customer and encourage you to read their privacy policies.

  1. Personal Information Protection:   To protect your personal information, we take reasonable precautions and follow generally accepted industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

  2. Security of Information:   The security of your Personal Information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure.  While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

  3. Links To External Sites:   Our Service may contain links to external sites that are not operated by us.  If you click on a third party link, you will be directed to that third party’s site.  We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

  4. Control and Responsibility:   We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services not obtained by our company.

  5. Site Security:   To reduce the chance of personal information loss due to hacking, fishing, or ghosting (see terms) We have obtained and maintain a SSL through our web site host (Network Solutions, LLC).  You will see evidence of this security as a lock next to the web page url (  This site must also be accessed using "https" rather than "http" to ensure security.  Users who incorrectly enter "http" will automatically be converted to "https".  In addition, you will see a "Secured Site" icon on the web site page.  Clicking on this icon will bring up a copy of the validation that our web site is secure.

  1. Representation of Age:  By contacting us to schedule HVAC service or installation, you represent that you are at least the age of majority in the state of Alabama. All requests for service or installation must be made by the customer on record as the account holder or, upon written/email requests, other members of your family authorized to schedule services and who you authorize to obligate payment for such service.  This representation also refers to property managers who are legally contracted to maintain the residence.

  2. Authorizations:  This may also include providing written authorization for property managers to conduct HVAC repairs or installation on your behalf

  1. This site is intended for users located in the United States.  No requests for HVAC service or stallation will be accepted for homes and businesses outside of the Montgomery Alabama county and surrounding areas.

  1. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  Chastain Heating & Air, Inc., encourages visitors to check this page for any changes to its Privacy Policy.

  1. If you would like to: access, correct, amend or delete any personal information we have about you (other than that information automatically generated by your use of our site), register a complaint, or simply want more information

    contact our customer service team at:

    Telephone: 1 (334) 265-6239
    Mail: P.O. Box 3654, Montgomery, AL 36109
This web page is under construction
Web Site Accessibility: Accessibility Statement Updated: February 2023


Chastain Heating & Air, Inc., strives to ensure that our web site "" meets the objectives and guidelines developed by the United States Congress amendment to Section 508 of the Rehabilitation Act and the passing of the Americans with Disabilities Act (ADA).

This means that this website strives to make all of its services accessible to people with disabilities. Chastain Heating & Air has invested a significant amount of resources to help ensure that our website is made easier to use and more accessible for people with disabilities.  We have also developed a cell phone version of our web site which follows the same guidelines for 808 and ADA compliance.

To evaluate and confirm that our web site meets the objective of the 508 and ADA guidance, as it applies to our type of company, we have redesigned our website as much as possible within the constraints of our development software to ensure that text and pictures are easily readable and identifiable

At the bottom of this page, "Home" page, and the "About Us" page you will find icons which depict that each of our web site pages have been checked for compliancy with guidelines for HTML and stylesheets (development code), accessibility, and information security.


Chastain Heating & Air, Inc., continues its efforts to constantly improve the accessibility of our web site and services.  Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards.  This may be a result of not having found or identified the most appropriate technological solution.  We recommend that any user who experiences difficulty with our web site, please contact us during normal business hours as detailed below and provide details of the issue.  We will make every effort to correct the issue as soon as possible.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Customer Support as follows:

Telephone: 1 (334) 265-6239
Mail: P.O. Box 3654, Montgomery, AL 36109

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