This web page is under construction
Privacy Policy:
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https://chastainhvac.com Privacy Policy
Updated: February 2023
- About Our Company:
Chastain Heating & Air, Inc., is a SLC limited liability company. Alabama Certificate #89032
Privacy Statement Last modified: January 27, 2023
Web Site: https://www.chastainhvac.com
Telephone: 1 (334) 265-6239
Email: hvacinfo@chastainhvac.com
Mail: P.O. Box 3654, Montgomery, AL 36109
- Our Company Policy:
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It is Chastain Heating & Air, Inc., policy to respect your
privacy regarding any information we may collect while
operating our website, scheduling HVAC service, or arranging
for payment.
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This Privacy Policy is a part of our Terms of Service.
By using this site you agree to be bound by and comply
with this Privacy Policy and our Terms of Service. We
encourage you to read it in its entirety.
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This Privacy Policy, together with the terms and conditions
that may be posted on other pages of our Website, set forth
the general rules and policies governing your use of our
website and authorizing HVAC service or installation.
Depending on your activities when visiting our website,
you may be required to agree to additional terms and
conditions.
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Our Company Policy statement is also notice that:
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Our business is a service-based business.
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Chastain Heating & Air is licensed only to do business in
the Montgomery County, Alabama, and surrounding areas.
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We do not do business out of state or in other countries.
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We do not sell products.
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We are licensed to only perform Heating and Air Conditioning
services (herein referred to as HVAC) to maintain existing
systems or install new systems in the Montgomery, Alabama
area.
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Servicing may include supplies, new parts, or new
installation, plus labor and time.
- Terms:
Refer to the "Help" page for additional Terms and Abbreviations.
- HVAC: Heating, Ventilation, and Air Conditioning services
- Customer: Individual(s) who own or manage the property (professional property managers)
- Property Managers: Companies that are contracted to manager and maintain rental or lease property and who have been give legal rights to conduct such business on behalf of the owner.
- Renters: Renters or leasors are not able to
contract for services without prior approval, in writing,
from the property owner. In this Privacy/Policy
document, the use of the word "renter" is implied to mean
"renter", "rentee", or person "leasing" property.
- Vendors: Companies from which Chastain Heating & Air, Inc., obtains repair parts, materials such as refrigerant, and/or HVAC equipment.
- Third Party Contractors: This refers to people or sub-contractors that we may obtain to assist in completing a HVAC repair or installation.
- We/us: Refers to the employees and management of the Chastain Heating & Air, Inc., company.
- You or I: These terms will be implied to refer to the customer who has contracted with our company to perform a specific HVAC repair or installation.
- Company: Chastain Heating & Air, Inc.
- Agreed: This refers to the agreement between the customer and our company to perform a specific type of work.
- SSL: Secure Sockets Layers. An SSL certificate is a digital certificate that authenticates a website
xxxx s
identity and enables an encrypted connection. SSL stands for Secure Sockets Layer, a security protocol that creates an encrypted link between a web server and a web browser.
Refer to:
https://www.kaspersky.com/resource-center/definitions/what-is-a-ssl-certificate
for additional information about this type of security.
- You must be at least 18 years old to arrange for servicing or installation of HVAC systems. You must be the owner of the property for which service is requested. Renters (including people who lease) must contact their property owner or property managers to arrange for service. You must be of legal age required by the state of Alabama to arrange for HVAC service or system installation. It is your responsibility to know whether you are legally able to schedule our services or equipment installation.
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When you arrange for HVAC system servicing or equipment
installation we collect the following personal information:
- Full name
- Billing Address
- Job site Address
- Contact email (owner or property manager)
- Cell Phone and Home Phone
(if available)(owner or property manager). We may ask
for additional contact numbers if the main cell phone or home
phone is not available.
- Brief description of problem or installation request
- What other information we collect and retain:
- Completed tech notes regarding servicing or installation
- Invoice information including your personal information listed
above, tech notes, and service and equipment installed charges.
- How we use your information:
- We record this information in our company Google calendar for
scheduling purposes.
- We also record this information in our company database for
tracking, billing, and analytical work.
- This information is available to all of our technicians who may
be asked to participate in the repair or installation; managers
of the company for administrative purposes such as scheduling
and billing; and accountants if needed for tax purposes.
- Your personal information is not provided to other individuals
or businesses unless specifically requested by the property
owner or manager.
- We use this information to create an account to schedule
service, create billing invoices, record payments, and analyze
prior HVAC servicing issues for the customer. This
analysis is used to help recommend future servicing needs to
the customer based upon frequency or type of breakdowns.
- This information is retained in our Company data files
permanently. It is never sold nor released to third party
individuals or companies.
- Renter phone numbers and names are collected soley for the
purpose of contacting the renter to ensure that they are home
to allow us or one of our third-party contractors to have
access to repair or install the HVAC equipment.
- We do not use cookies, web beacons or other tracking or
intrusive tools.
- We will use the contact email address or phone number to
contact the owner or property manager regarding recommended
servicing, changes in schedule, equipment issues, or billing
issues. Invoices will be prepared and emailed to the
contact email address.
- We do not sell or release any customer/owner/property
manager/rentor information with the exception as necessary
to assist the customer in equipment installation financing
or other actions as specifically authorized and requested by
the customer.
- How do You provide consent:
- By providing us (Chastain Heating & Air) with personal
information to schedule HVAC service or equipment
installation you are consenting to our collecting and
using your information (your credit card information is
discussed in Section 4 below).
- Can You withdraw your consent:
- Due to legal requirements, once an account is created for
a customer or vendor, that account and its associated
information can not be deleted. This is a legal
requirement necessary to complete all company accounting
and tax filing requirements and to retain supporting
documentation. This restriction applies to information
in our company job scheduling calendar and any invoices or
other data recorded.
- Sharing Information:
We do not share your personal information with third
parties without your consent other than with the following:
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Third Party Service Providers:
With third parties who work
on our behalf, provided that such third parties provide at
least the same level of privacy protection as required by
this Privacy Policy. Examples of third party vendors
will be sub-contractors who are obtained to make changes to
wall boards, flooring, attic, plumbing or electrical required
to install or repair your HVAC equipment.
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Lawful Requests:
To comply with laws or to respond to lawful
requests and legal process (provided that we will endeavor
to notify you at the address you have given us if we have
received a lawful request for your information).
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Protection of Rights and Property:
To protect the rights and property of our web site and
business, our agents, customers and others including to
enforce our agreements, policies and terms included in
this Privacy Policy or our Terms of Service.
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Emergency Release of Data:
In an emergency, including to protect the personal
safety of any person or Corporate Restructuring, Chastain
Heating & Air may relase personal data:
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For the purposes of a business deal (or negotiation of a
business deal) involving a sale or transfer of all or a part
of our business or assets (business deals may include, for
example, any merger, financing, acquisition, divestiture or
dissolution transaction or proceeding).
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In the event of an insolvency, bankruptcy, or receivership,
personal information may also be transferred as a business
asset.
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If another company acquires our company, business or assets,
that company will also acquire and possess the personal
information collected by us and will assume the rights and
obligations regarding your personal information as described
in this Policy.
- Payments:
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You may pay for services, repairs, or installation by check,
cash, credit card, wire transfers, or ACH payments.
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If you provide us with your credit card information, the
information is transmitted to applicable credit card
processors xxxxxxxxxxxx our server using secure socket layer
technology (SSL) which employs the AES-256 encryption
standard and is not retained in our system.
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Copies of checks and confirmation of cash is retained by our
company and attached to copies of invoices you have paid and
retained by our company for tax and accountability purposes.
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Use of Third Party Contractors: Chastain Heating
& Air, will only acquire third-party services/sub-contractors
as needed to complete repairs or installation of your HVAC
equipment. All such third-party contractors are bound by
our terms of service and privacy requirements as agreed upon
between the customer and our company when service is requested.
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Responsibility: We are not responsible for the privacy
practices of Services or sub-contractors acquired by the customer
and encourage you to read their privacy policies.
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Personal Information Protection:
To protect your personal information, we take reasonable
precautions and follow generally accepted industry practices to
make sure it is not inappropriately lost, misused, accessed,
disclosed, altered or destroyed.
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Security of Information:
The security of your Personal Information is important to us,
but remember that no method of transmission over the internet, or
method of electronic storage is 100% secure. While we
strive to use commercially acceptable means to protect your
Personal Information, we cannot guarantee its absolute security.
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Links To External Sites:
Our Service may contain links to external sites that are not
operated by us. If you click on a third party link, you will
be directed to that third party’s site. We strongly
advise you to review the Privacy Policy and terms and conditions
of every site you visit.
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Control and Responsibility:
We have no control over, and assume no responsibility for the
content, privacy policies or practices of any third party sites,
products or services not obtained by our company.
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Site Security:
To reduce the chance of personal information
loss due to hacking, fishing, or ghosting (see terms) We have
obtained and maintain a SSL through our web site host (Network
Solutions, LLC). You will see evidence of this security as a
lock next to the web page url
(https://www.chastainhvac.com/index.php).
This site must also be accessed using "https" rather than
"http" to ensure security. Users who incorrectly enter "http"
will automatically be converted to "https". In addition, you
will see a "Secured Site" icon on the web site page. Clicking
on this icon will bring up a copy of the validation that our web
site is secure.
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Representation of Age: By contacting us to schedule
HVAC service or installation, you
represent that you are at least the age of majority in the state
of Alabama. All requests for service or installation must be made
by the customer on record as the account holder or, upon
written/email requests, other members of your family authorized to
schedule services and who you authorize to obligate payment for
such service. This representation also refers to property
managers who are legally contracted to maintain the residence.
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Authorizations: This may also include providing written
authorization for property managers to conduct HVAC repairs or
installation on your behalf
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This site is intended for users located in the United States.
No requests for HVAC service or stallation will be accepted
for homes and businesses outside of the Montgomery Alabama county
and surrounding areas.
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We reserve the right to modify this Privacy Policy at any time,
so please review it frequently. Changes and clarifications
will take effect immediately upon their posting on the website.
Chastain Heating & Air, Inc., encourages visitors to check
this page for any changes to its Privacy Policy.
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If you would like to: access, correct, amend or delete any
personal information we have about you (other than that
information automatically generated by your use of our site),
register a complaint, or simply want more information
contact our customer service team at:
Telephone: 1 (334) 265-6239
Email: hvacinfo@chastainhvac.com
Mail: P.O. Box 3654, Montgomery, AL 36109
This web page is under construction
Web Site Accessibility:
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https://chastainhvac.com Accessibility Statement
Updated: February 2023
General:
Chastain Heating & Air, Inc., strives to ensure that our web site "https://chastainhvac.com" meets the objectives and guidelines developed by the United States Congress amendment to Section 508 of the Rehabilitation Act and the passing of the Americans with Disabilities Act (ADA).
This means that this website strives to make all of its services accessible to people with disabilities. Chastain Heating & Air has invested a significant amount of resources to help ensure that our website is made easier to use and more accessible for people with disabilities. We have also developed a cell phone version of our web site which follows the same guidelines for 808 and ADA compliance.
To evaluate and confirm that our web site meets the objective of the 508 and ADA guidance, as it applies to our type of company, we have redesigned our website as much as possible within the constraints of our development software to ensure that text and pictures are easily readable and identifiable
At the bottom of this page, "Home" page, and the "About Us" page you will find icons which depict that each of our web site pages have been checked for compliancy with guidelines for HTML and stylesheets (development code), accessibility, and information security.
Disclaimer
Chastain Heating & Air, Inc., continues its efforts to constantly improve the accessibility of our web site and services. Despite our efforts to make all pages and content on https://chastainhvac.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution. We recommend
that any user who experiences difficulty with our web site, please contact
us during normal business hours as detailed below and provide details of
the issue. We will make every effort to correct the issue as soon as
possible.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact Customer Support as follows:
Telephone: 1 (334) 265-6239
Email: hvacinfo@chastainhvac.com
Mail: P.O. Box 3654, Montgomery, AL 36109
