Privacy Policy
Effective Date: Mar 26, 2026
Business Name: Chastain Heating & Air, Inc.
1. Overview
Chastain Heating & Air, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for HVAC services.
2. Information We Collect
Personal Information
- Name
- Phone number
- Email address
- Service address
- Any information you provide through contact or service request forms
Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited on our website
- Date and time of visits
Call Tracking Data
If you contact us by phone, we may use call tracking services to monitor call activity for service improvement and marketing performance.
3. How We Use Your Information
- Respond to inquiries and service requests
- Schedule and provide HVAC services
- Communicate updates or follow-ups
- Improve our website and services
- Analyze marketing performance
- Prevent spam, fraud, or abuse
4. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Service providers (e.g., scheduling tools, CRM systems)
- Analytics providers (e.g., Google Analytics)
- Call tracking providers (if used)
- Legal authorities if required by law
All third parties are required to handle your data securely.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze site traffic
- Track marketing effectiveness
You can disable cookies through your browser settings.
6. Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure.
7. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of certain communications
To make a request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect information from children.
10. SMS Communications
If you provide your mobile phone number and consent to receive SMS messages from Chastain Heating & Air, Inc., we may send appointment reminders, service updates, technician arrival notifications, maintenance reminders, and other customer care communications.
Message frequency varies based on your interactions with our business. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Information
If you have questions about this Privacy Policy, you can contact us at:
Chastain Heating & Air, Inc.
Email cherylchac@outlook.com
Phone (334) 265-6239